How an online store operates today — and how it looks when Kibans takes care of the post-sale process.
| Process | ❌ Without Kibans | ✦ With Kibans |
|---|---|---|
| Abandoned cart recovery | Lost forever | Automatic WhatsApp in 1–24h |
| Order confirmation | Generic email or none | WhatsApp with real-time tracking |
| Electronic invoicing | Manual or semi-manual post-sale | Automatic upon payment, integrated with AFIP |
| Customer support | Ticket queue, hours of delay | Bot resolves 80% without intervention |
| Exchanges and returns management | Manual email + call | Automatic flow via WhatsApp |
| Shipping status updates | Customer asks via WhatsApp | Proactive automatic notifications |
| Reactivation of inactive customers | Manual campaigns or not done | Personalized automatic sequences |
| Post-purchase reviews | No one asks systematically | Automatic request 3 days later |
✦ Kibans integrates with your current platform. You don't migrate data or change tools.
For any online store that wants to sell more without hiring more support staff. In particular:
Cart recovery with a photo of the abandoned product, limited stock notifications, and size availability reminders via WhatsApp.
Bot that answers technical specifications, compares models, and guides the purchase. Automatic restock notification when back in stock.
Automatic invoicing for wholesale orders, delivery tracking via WhatsApp, and automatic reactivation of customers who haven't repurchased in 60 days.
Bot that advises on size, usage, and product compatibility. Post-purchase sequence that teaches how to use the product and increases satisfaction.
B2B order management via WhatsApp, automatic A/B invoicing, and replenishment reminders for regular customers based on historical purchase frequency.
If you receive more than 50 orders per month and part of your team spends the day answering shipping and order status questions, this is for you.
Typical results for online stores that implemented automation with Kibans.
We analyze how many carts you abandon per month, how many inquiries you receive, and how much time your team spends on repetitive post-sale tasks.
We connect with Shopify, Tiendanube, or Mercado Libre via webhooks. We configure the abandoned cart trigger, confirmation, and shipping tracking.
We train the bot with your catalog, shipping and return policies, FAQs, and your brand's communication tone.
We connect with AFIP/ARCA for the automatic issuance of A, B, and C invoices upon payment clearance, with automatic delivery to the customer.
We run the automation with your next real orders, measure the recovery rate, and adjust timing and messaging to maximize conversion.
Modules available from the first week of implementation.