How does the bot know the container status?

It connects to the public APIs of the main shipping lines (Maersk, MSC, Hapag-Lloyd, CMA-CGM) and scrapes the tracking systems you use in real-time. The bot queries the updated info and delivers it directly to the customer on WhatsApp.

What happens if the shipping line does not have a public API?

Kibans has a shipping line email reader system: when an alert arrives at the email, the bot extracts the information and sends it to the customer automatically, without the need for an official API.

Can I use it for land transport as well?

Yes. We integrate with GPS Tracker, Wialon, and other national tracking systems to provide real-time truck visibility. The customer asks via WhatsApp and receives the updated location without calling the driver.

Does the customer need to install any app?

No. Everything works through WhatsApp, which the customer already has installed. No friction or additional downloads.

Can I customize the messages with my brand?

Yes. The bot speaks on behalf of your company, with your tone and style. The customer sees your brand, not Kibans. You can even configure the assistant name and welcome messages to measure.

Does it work for air cargo too?

Yes. We integrate with AWB (Air Waybill) tracking systems of major cargo airlines for automatic shipment tracking with arrival alerts, customs holds, and goods availability.

Automation · Logistics · Freight Forwarding · Transportation

Automatic Tracking

Where is my
container?
The question that halts your team.

Kibans installs a WhatsApp bot connected to the tracking systems of shipping lines and carriers. Your client writes once — receives the status of their cargo, the updated ETA, and any delay alert. Without anyone from your team stepping in.

See how it works Chat on WhatsApp

First consultation without obligation · Implementation in 2–3 weeks

Kibans Assistant – Logistics

🟢 Active · Connected to shipping lines

↑ Real conversation demo. Shipping line data, WhatsApp response.

Honest comparison

Without Kibans vs. With Kibans

This is how logistics operations look today — and how they look after implementing Kibans.

Process	Without Kibans	With Kibans ✦
Tracking queries	50+ manual daily WhatsApps	Bot responds automatically
Arrival notices	Operator generates them by hand	Generated upon detecting arrival
Delay alerts	Nobody alerts until the client calls	Proactive automatic alert
Customs status	Importer calls the customs broker	Automatic updates notification
After-hours support	No response	Bot responds 24/7
Operational reports	Manual or non-existent	Real-time dashboard
Communication with drivers	Personal WhatsApp	GPS integrated system
Proof of delivery	Physical paper	Digital confirmation via WhatsApp

✦ Kibans connects to your current systems. You don't replace anything, you add capabilities.

Use Cases

What type of logistics company is this for?

Any operator in the logistics ecosystem who wastes time answering tracking questions manually. Particularly:

Freight Forwarders

Bot that automatically responds to cargo status queries by reading data from Maersk, MSC, Hapag-Lloyd, and other shipping lines in real-time.

Last-mile operators

Automatic "on the way" and "delivered" notifications to the recipient. Digital proof of delivery via WhatsApp without paper.

Air cargo agencies

Automatic AWB tracking with alerts for arrival, customs holds, and goods availability.

Customs brokers

Automatic alerts to importers when there is an update: goods ready, customs authority observation, need for additional documentation.

Land transport

GPS integrated with bot: the client queries where the truck is and receives the location in real-time without having to call the driver.

Companies with own fleet

Automatic dashboard of delivery status, incidents, and transit times. Alerts to supervisors via WhatsApp without intervention.

The Process

How we implement it

Mapping shipping lines and carriers

We identify which tracking systems you use today: which shipping lines you operate, if you have your own GPS, and what information arrives via email or portals.

API Integration

We connect with Maersk, MSC, Hapag-Lloyd, and/or your internal tracking system. If the shipping line doesn't have an API, we set up automatic email reading.

Bot Configuration

We train the bot with the terms, flows, and processes of your operation. It speaks on behalf of your company, with your tone and identity.

Testing with real clients

2-week pilot phase with selected clients. We fine-tune messages, timing, and flows before the full rollout.

Full Rollout

All your clients have access to automatic tracking. Ongoing support and adjustments when your operation changes.

What you gain by activating this

Typical results in the first 4 weeks of operation.

-75%

Daily support calls and WhatsApp queries

100%

Arrival notices sent without human intervention

24/7

Tracking available to your clients, with no on-call staff

+60%

Client satisfaction in the first 4 weeks

Frequently Asked Questions

What everyone asks before getting started

Will my clients stop calling me to ask where their cargo is?

Yes, exactly that. The client writes via WhatsApp when they want to know something and receives the response instantly: current status, updated ETA, and any updates. Your team stops handling follow-up calls and can focus on what really matters.

What information does the client receive when they query?

They receive the updated status of their cargo, the estimated date and time of arrival, and automatic alerts for any updates: delay, port arrival, goods availability, or customs hold. All in plain language, without technicalities, in the same WhatsApp they use every day.

How long does it take to get up and running?

In 2 to 3 weeks the system is operational and your clients can already query via WhatsApp. We take care of everything: the connection with your current tracking system, the configuration of the bot, and testing before going live. You don't need to do anything technical.

Does the client need to install any app or register?

No. Everything works through WhatsApp, which the client already has on their phone. No downloads, no registrations, no passwords. Your client simply writes to you as usual — and receives the automatic response with the status of their cargo.

Does the bot speak on behalf of my company or Kibans?

On behalf of your company. The client sees your name, your logo, and your communication style. Kibans works behind the scenes: configuring the system, maintaining, and improving it. For your client, it is simply your company's assistant.

How do my clients know they can query through there?

We help you communicate it. You can send it by email, add it to your signature, or include it in the confirmation of each shipment. A simple message like "Check the status of your cargo via WhatsApp" is enough for them to start using it from day one.

App Development

Your logistics company,
with its own tracking app.

Your clients download your app and track their cargo in real-time. Your team manages operations from their phone. Your brand visible on every screen.

Client Tracking

Your client downloads the app under your name. They see their cargo status, updated ETA, and receive push notifications for any updates. Without calling, without asking.

Operator App

Your team registers updates, updates statuses, uploads delivery photos, and generates arrival notices from the app. Everything is documented and visible to the client instantly.

Digital Sign-off

The recipient signs delivery confirmation directly in the driver's app. The digital delivery note is stored with a timestamp, GPS, and signature. Goodbye to paper.

iOS App Store Android Play Store Web App (PWA)

Your brand on the phone of every client and every operator.

The app is published in the App Store and Play Store with your company's name and logo. It is the first logistics app your clients will download for free — and use every single day.

4-8

weeks of development

Next Step

Let no other client ask you where their cargo is. Start today.

In 30 minutes we analyze your operation, identify what tracking you can automate and show you how it works with a real demo. No pressure, no obligation.

Or email us at hello@kibans.com — we reply within the day.

Where is my container? The question that halts your team.